Thank you for shopping with archidecorate. We take great pride in the quality of our 3D architectural files and strive to provide the best service to our customers. Please review our cancellation and refund policy carefully before making a purchase.

Cancellation Policy

Once a digital product is purchased and delivered, we do not accept cancellations due to the nature of digital goods. After your purchase is complete, the file(s) are instantly accessible for download, and we cannot retract access to the product. Therefore, cancellations cannot be processed.

Refund Policy

As our products are digital and accessible immediately after purchase, we do not offer refunds under normal circumstances. However, if you experience any issues with the download process, or if the file is defective or corrupted, we are happy to assist you in resolving the issue.

Eligibility for Refunds

You may be eligible for a refund if:

  • The product you purchased is found to be faulty, corrupted, or not as described.
  • You encounter technical issues preventing you from downloading or using the files, and we are unable to provide a solution.

Please note: If you have downloaded the files, refunds cannot be processed, as the product is no longer considered “unused.”

How to Request Assistance or a Refund:

If you believe you are eligible for a refund due to issues with the product, please contact us within [insert time frame, e.g., 7 days] of purchase. To request assistance or a refund, please email us at [insert email address], including:

  • Your order number
  • A description of the issue you are experiencing
  • Any error messages or screenshots (if applicable)

Our team will review your request and respond promptly.

Contact Us

If you have any questions or concerns regarding our cancellation or refund policy, feel free to reach out to us at [insert email address] or use the contact form on our website.

Important Notes:

  • No Refunds for Change of Mind: Due to the instant access to digital products, refunds will not be granted for change of mind, accidental purchases, or purchasing the same product multiple times.
  • Non-Transferability: The digital files are non-transferable and for use only by the purchaser. Sharing or redistribution of files is prohibited and will void eligibility for refunds.